MALAYSIA AIRPORTS HOLDINGS BERHAD ANNUAL REPORT 2022 SEC 01 03 04 05 06 02 68 KEY ENABLERS EFFICIENCY INCREASE THROUGH DIGITALISATION Malaysia Airports aspires to transform our airports with leading-edge technological innovations to improve operational efficiency, airport experience as well as safety and security. KEY ACTIVITIES TO CREATE VALUE IN 2022 Adopt latest technological innovations through digital services and contactless touch points to increase operational efficiency towards seamless passenger journey as well as enhanced airport experience • Rebranded the biometric facial recognition system at KUL as EZPaz and rolled out the system to Malaysia Airlines’ and AirAsia’s domestic flights, which enhances airport security with the use of biometric data and delivers an enhanced seamless experience for passengers. • Enhanced and relaunched the MYairports mobile app, which incorporates new and refreshed capabilities such as EZPaz enrolment, outdoor wayfindings maps and booking services. • Embarked on the Airport Collaborative Decision Making (A-CDM) that integrates airport operations with air traffic control, airlines and ground handlers via a unified platform to increase operational efficiencies at KUL. A Memorandum of Understanding (MoU) between Malaysia Airports and key stakeholders companies has also been established. • Replaced the network infrastructure at KUL to mitigate risks on network design as well as upgraded network security for the Baggage Handling System (BHS) at KLIA Terminal 2. Enhance readiness and capabilities of airport safety and security while boosting productivity • Embarked on the state-of-the-art Airport Integrated Security and Safety System (AIS3) at KUL which includes the enhancement of existing systems and the utilisation of artificial intelligence (AI) to improve overall safety, security and surveillance capabilities. • Migrated to Google Workspace, a cloud-based business productivity solution to enable a more enhanced, flexible and seamless collaboration as well as facilitating the Group’s digital transformation journey. SHORT TO MEDIUM TERM FOCUS 1) Drive operational efficiency and productivity by harnessing the power of data with Data Driven Journey, Artificial Intelligence Operations and the full implementation of A-CDM at KUL. 2) Elevate passenger experience by extending Self-Service Bag Drop (SSBD) at KUL and LGK and expand the adoption of EZPaz kiosks and eGates for international flights at KUL. 3) Strengthen the core infrastructure by leveraging on 5G coverage readiness and continuous improvement on the network infrastructure for Wi-Fi and fibre replacement. 4) Enhance readiness and capabilities against cybersecurity threats, physical threats besides other emergencies with the full implementation of the AIS3 at KUL as well as executing the next level of Cybersecurity Acceleration Programme. STRATEGIC KEY FOCUS AREAS 1) Adopt latest technological innovations through digital services and contactless touch points to increase operational efficiency towards seamless passenger journey as well as enhanced airport experience. 2) Enhance readiness and capabilities of airport safety and security while boosting productivity.
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