72 MALAYSIA AIRPORTS HOLDINGS BERHAD Key Stakeholders Methods of Engagement Areas of Interest Our Response Sustainability Pillars and Material Matters Employees (con’t) Job security There were zero retrenchments and zero salary cuts. Corporate integrity Committed to the Malaysian Government initiated Integrity Pact. Have in place a Code of Ethics and Conduct, a Whistleblowing Policy, the Malaysia Airports Integrity Plan and our Corruption Risk Management System and Policies. Conducted a Corporate Integrity System Assessment. Conducted Integrity Perception Surveys. Employee engagement Conducted townhalls, walkabouts, ‘Let’s Connect Session’ engagements, internal communications and union engagements. Training and career development Accelerated Learning and Development via online learning programmes. Reskilled and retrained employees for redeployment to other divisions including 88 Aviation Security personnel to take on Airport Fire and Rescue Services duties. Airlines Regular meetings and face-to-face discussions Airline operating committees Local carrier airlines meeting Foreign carrier airlines meeting Security facilitation meeting Feedback surveys Innovation and technology advancement Implemented Network Reconnecting Programme to encourage carriers to resume flying into Malaysia and re-establish network connectivity. Engaged airlines and communicated ‘Airports 4.0’ initiatives. Leveraged on technology: single-token travel, self-baggage-drop facilities, self-check-in kiosks, Passenger Reconciliation System, biometrics for improved efficiency and passenger and airline crew safety. Pillar 1 Airport Capacity Regulatory Compliance Pillar 5 Transportation and Connectivity Airport safety Continued to engage airlines and airport community via the KUL COVID-19 Committee. Carry out frequent Runway Safety inspections and Runway Safety Team meetings. Put in place the Safety Management System and obtained Aerodrome certification. Carry out regular safety and emergency simulation exercises by Airport Fire and Rescue Service. Conduct Foreign Object Debris walkabouts. Completed the refurbishment of Runway 1 in line with the KUL Runway Sustainability Master Plan. Regular Daily Annual Ad-hoc Frequency of Engagement STAKEHOLDER ENGAGEMENT
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