56 MALAYSIA AIRPORTS HOLDINGS BERHAD MATERIAL MATTERS Material Matters identified as relevant to Malaysia Airports and its stakeholders are continuously monitored and managed as they form the basis of our value creation model and influence our business strategy and targets. MATERIALITY ASSESSMENT PROCESS The material matters were initially identified and prioritised in 2018 following a materiality assessment process as described below. IDENTIFICATION A comprehensive list of material matters was identified based on a review and analysis and through engagement with internal and external stakeholders. VALIDATION The Materiality Matrix was validated by senior management and approved by the Board. PRIORITISATION Key representatives of internal stakeholders met to review, discuss and prioritise the identified material matters to form a Materiality Matrix. MATERIALITY MATRIX The Materiality Matrix plots material matters in two dimensions – first, impact to Malaysia Airports and secondly, significance to key stakeholders – and maps them to the Sustainability Pillars. This guides Malaysia Airports in addressing and managing matters of utmost importance for the business as well as stakeholders. REVIEW OF MATERIAL MATTERS IN 2021 In reviewing the material matters for 2021, the Group conducted a validation exercise which encompassed a review of business data and strategic plan for 2021 in the light of global mega trends as well as best practice and current developments in sustainability reporting. It also included a comparative analysis of Malaysia Airports’ materiality matrix in relation to comparable industry peers. In addition, the Group also considered that there were several factors that remained unchanged when compared with the previous year. In particular, the value creation model, key business areas, operating context and environment, and principal risks faced by the Group were largely unchanged. As a result, the Group concluded that there were no material matters identified for 2021, and as such, the materiality matrix remains unchanged from2020.We envisage amore comprehensive review of the material matters in 2022 as Malaysia reopens its international borders as there will likely be new considerations both on the part of the Group as well as that of stakeholders. Airport Capacity continues to be a top priority for Malaysia Airports as passenger movement in 2021 had shown that there was strong demand for air travel when the public was allowed to travel. Airport Safety and Security also remains in the ‘Extremely High’ category as COVID-19 concerns continued to impact air travel, and a key consideration for passengers’ willingness to travel is the safety of the airport. It is also an important consideration for our staff and the airport community who are at the frontlines of the pandemic. Total Airport Experience also remains an extremely high consideration and is reflective of our continued efforts to improve service quality at our airports.
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