36 MALAYSIA AIRPORTS HOLDINGS BERHAD SHORT TO MEDIUM TERM FOCUS 1) Strengthen e-commerce initiative through ‘Click and Collect’ services in order to capitalise on the expected high growth of the online shopping market. 2) Capitalise on strategic off-terminal, land and infrastructure development at KUL and SZB that are airport-driven, revolving around 3 themes namely KUL as Preferred Regional Distribution Centre and MRO Hub, KUL as Top-of-Mind Tourist and Business Destination and SZB as Preferred Aerospace and Business Aviation Hub. 3) Recapture Sama-Sama Hotel’s F&B, banquets, and meeting revenue by leveraging on newly renovated hotel lobby, restaurants, meeting rooms and ballrooms. OUR STRATEGY SURVIVAL AND RECOVERY (2021 - 2022) HORIZONTAL EXPANSION PERFORMANCE INDICATORS Key Performance Indicators Data Coverage FY2021 FY2020 Commercial Revenue (RM’million) KLIA1 74.1 184.4 klia2 20.3 138.7 Other airports in Malaysia 28.6 70.2 Non-Aero Revenue (RM’million) Group 668.5 796.2 Spend per Passenger (RM) KLIA1 32.3 39.4 klia2 14.3 22.3 Retail Duty Free Revenue (RM’million) Eraman 39.9 155.0 Retail Duty Free EBITDA (RM’million) Eraman -40.4 -89.7 Capitals Affected Financial Manufactured Intellectual Link to Material Matters Airport Capacity Market Presence Digitalisation Economic Performance Transportation and Connectivity
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