24 MALAYSIA AIRPORTS HOLDINGS BERHAD VALUE CREATION MODEL HOW WE CREATE VALUE FOR OUR KEY STAKEHOLDERS UNDERPINNED BY OPERATING ENVIRONMENT (PG.26-28) GOVERNANCE (PG.148-177) RISKS AND OPPORTUNITIES (PG.178-184) Financial capital is a vital input in funding our operations and growth. We obtain financial capital from three main sources, namely: equity, debt and operating cash flow generated from business activities. Phase 1 (2021 - 2022) Fixing the Basics Horizontal Expansion Critical Asset Replacement Digitalisation Survivability Developing New Capabilities MATERIALMATTERS SUSTAINABILITY POLICY Ensuring Business Sustainability Maximising Revenue Generation CAPITAL We incur capital expenditure in infrastructure investment for the maintenance and upgrade of our airports to ensure exceptional services are delivered to our passengers and customers. Our experience and reputation has led to our advisory capabilities being sought after by local and international airport companies to aid their development and management. Our employees are the main drivers for our success. We develop a high-performing team by focusing on their development and training, employee benefits and continuous employee engagement. We maintain strong relationships and trust with our stakeholders such as government, regulators, airport community and others through continuous engagement to deliver value to the economy and society surrounding us. We manage our environmental impact through an environmental management system which ensures compliance with environmental legislation. OUR KEY BUSINESS ACTIVITIES Airport services Duty free and non-dutiable goods Hotel Project and repair maintenance Agriculture and horticulture (2023 - 2025) Phase 2 5YEAR STRATEGIC PLAN SUSTAINABILITY PILLARS Practising Sensible Economics Environmental Consciousness Creating an Inspiring Workplace Community-Friendly Organisation Memorable Airport Experience 1 2 3 4 5 Financial Manufactured Intellectual Human Social Natural OUR VISION A Global Airport Group that Champions Connectivity and Sustainability BRAND PROMISE Hosting Joyful Connections • Operational Excellence and Guest Experience • Governance and Process • Communications and Branding • Human Capital • Strategic • Financial • Human Capital • Regulatory Compliance • Operational ENABLERS RISKS Environmental Improving efficiency and mitigating possible negative environmental impact brought on by our operations E S Social Creating a memorable experience for airport guests, fostering an inspiring workplace and strengthening our relationship with local communities G Governance Promoting sound governance practices and a culture of integrity as well as transparency
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