71 Annual Report 2020 >> Our Value Creation Strategy 3. Digitalisation Digitalisation refers to the digital framework encompassing enhancement, capacity development and digital innovations that aim at terminal optimisation, operational efficiency, revenue generation, regulatory compliance and health protection during the COVID-19 pandemic. Stakeholders Involved Our strategic response to the material matters Link to UN SDGs Financial Financial Intellectual Social Human KUL Network Refresh: The IT network for KUL is now compatible with 5G, WiFi6 and Internet of Things (IoT). The Single Token Journey: Promotes a contactless journey through the airport using facial recognition technology. The Passenger Reconciliation System: An automated security screening system that heightens security and airline operational efficiency. Automated ultra-violet disinfection: Used to disinfect high-traffic areas and arriving baggage. Introduction of Aerobot at SAW: A social robot that assists passengers in wayfinding. Launch of shopMyairports e-commerce platform: Enables airport retailers to sell to the wider public. Microsoft Office 365 deployment: Facilitated work-from-home measures and on-line training. Key Performance Indicators and Targets Digitalisation Performance Indicators Key Performance Indicators FY20 FY19 Total active users (MYAirports & shopMYairports) MYAirports - 9,411 shopMYairports - 2,752 - % internet and digital revenue (shopMYairports) Royalty RM17,224.5 (from sales RM344,490.0) - Number of online transactions/amount (shopMYairports) 1,111/RM344,490.0 - Digitalisation Capitals Affected and Trade-offs Initiatives/Activities Regulators and Government Investors The Media Tenants Employees Airlines Passengers Vendors and Service Providers
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