61 Annual Report 2020 >> Our Value Creation Strategy Key Stakeholders Frequency of Engagement Method of Engagement Areas of Interest Our Response Sustainability Pillars and Material Matters Airlines Regular meetings and face-to-face discussions Airline operating committees Local carrier airlines meetings Foreign carrier airlines meetings Security facilitation meeting Feedback surveys Innovation and technology advancement Engaged airlines and communicated ‘Airports 4.0’ initiatives Leveraged on technology: single token journey, self-baggage-drop facilities, self-check-in kiosks, Passenger Reconciliation System, facial recognition for improved efficiency and passenger and airline crew safety Improved KUL’s digital network – Total Airport Management System Pillar 1 Airport Capacity Regulatory Compliance Pillar 5 Transportation and Connectivity Airport safety Established a COVID-19 Crisis Management Team at MA Sepang Implemented the use of thermal and security scanners and sneezeguards at KUL and 19 other airports Implemented safety measures following the SOPs established by the government Carry out frequent Runway Safety inspections and Runway Safety Team meetings Put in place the Safety Management System and obtained Aerodrome certification Carry out regular safety and emergency simulation exercises by Airport Fire and Rescue Service Conduct Foreign Object Debris walkabouts Continued the KUL Runway Sustainability Master Plan Terminal and building infrastructure Embarked on renovating, refurbishing and modernising terminals Upgraded critical upgrading works based on the Group’s Cost Optimisation Plan Optimised terminal operations through partial closure of underutilised areas of the terminals Frequency of Engagement Daily Twice a year As and when required Weekly Quarterly Ongoing Monthly Annually
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