29 Annual Report 2020 >> Our Value Creation Strategy I N P U T OU T P U T OUTCOME FOR OUR STAKEHOLDERS S D Gs (Link to Sustainability Pillars) • Concession rights to operate airports • IT infrastructure • Big Data Analytics • Commercial development • Employee skills and technical expertise • Stakeholder relationships • Efficient business operations • Safety and security of airports • Contactless airport technology • Improved passenger experience • shopMYairports and shop@SAW e-commerce platforms • Number of employees 10,333 • Customer-centric culture • Total investment for employee training and development RM2.9 mil • Occupational safety and health • Diversified workforce • Overall retention rate • Total spent on employee benefits RM742.6 mil • Retention rate: 92.9% • Proactive engagement and dialogue with stakeholders through a wide range of channels • Collaborations with stakeholders and government bodies • Public-private partnerships with government • Total user fees and taxes contributed to the government RM203.0 mil • Commercial partners to benefit from rebates, rental reduction, new retail rental model of RM212.4 mil • Brand sentiment score of 0.47 • Sustainability Policy • Energy management • Renewable energy • Waste management • Noise management • Biodiversity protection • Carbon emissions • Electricity consumption • Solar power generated • Waste generated and recycled • Water consumption • Terminals, technical facilities, car parks, hotels • Aprons, taxiways, runways • Number of retail outlets 670 • Total Investment for property, plant and equipment RM1,129.4 mil • No. of airlines (passenger and cargo): 123 • Aircraft movements: 585,264 • Passenger traffic movement 43.0 mil • Cargo handled (tonnes): 833,939 • Retail occupancy rate: • With MA (Niaga): 77% • Without MA (Niaga): 70% • Share capital of RM5,114.3 mil • Borrowings of RM4,932.7 mil • Cash and cash equivalents of RM1,453.1 mil • Quoted unit trust and bond investments of RM1,777.7 mil • Total Revenue of RM1,866.3 mil • Total EBITDA of RM21.6 mil • Borrowings of RM4,644.7 mil • Cash and cash equivalents of RM973.7 mil • Quoted unit trust and bond investments of RM743.4 mil Investors • Enhancing shareholder value • Sustainable growth and earnings Airlines and Passengers • High airport connectivity • Airport Service Quality (ASQ) rank and score • Enhanced operational efficiency and service levels • Improved safety and security for enhanced passenger experience • Enhanced brand equity Employees • Highly engaged workforce • Accountable leaders • Health, safety and well being of employees Tenants, Vendors and Local Communities • Provide affordable transportation connectivity to remote parts of Malaysia • Contribution to the local economy of where we operate • Provide local employment • Develop local SME businesses in airports Regulators and Government • Contribution to the GDP of the country • Enhanced health and safety through collaboration with Ministry of Health • KUL obtained Level 3 Airport Carbon Certification accreditation • Carbon emission reduction from renewable energy • Malaysia Sustainable Palm Oil (MSPO) certification for MAAH S t a k e ho l d e r E n g a g e m e n t ( P g . 5 7 - 6 4 ) R I S K S A N D O P P O R T U N I T I E S ( P g . 1 8 3 - 1 9 0 ) S u s t a i n a b i l i t y ( P g . 5 4 - 5 6 ) S t r a t e g i c P e r f o rma n c e ( P g . 3 3 - 5 3 ) Practising Sensible Economics Environmental Consciousness Creating An Inspiring Workplace Community-Friendly Organisation Memorable Airport Experience
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