99 Annual Report 2020 >> Our Performance Awards won by our hotels in 2020 Sama-Sama Hotel KL International Airport • 2020 Haute Grandeur Global Hotel Awards for Best Airport Hotel on Global Level • 2020 Haute Grandeur Global Awards for Best Luxury Hotel in Asia • 2020 Haute Grandeur Global Awards for Best Prime Location in Malaysia • 2020 World Luxury Hotel Awards for Luxury Airport Hotel Global Winner • 2020 Tripadvisor Traveller’s Choice Hotel • 2020 Tripadvisor Traveller’s Choice Best of The Best Hotel • 2020 Hotels.com Love by Guests Awards Winner • 2020 Malaysia Society for Occupational Safety and Health OSH Silver Award Sama-Sama Express KL International Airport: • 2020 World Luxury Hotel Awards for Air Transit Hotel Asia Continent Winner Sama-Sama Express klia2: • 2020 World Luxury Hotel Awards for Luxury Contemporary Hotel - South East Asia Regional Winner Project and Repair Maintenance Operations Delivering operational excellence Renewing the facilities management contracts at DOH and gaining new facilities management clients in Malaysia are the highlights of this segment. This business segment comprises operations in Malaysia and Qatar. In Malaysia, we operate through Malaysia Airports’ two wholly-owned subsidiaries, Malaysia Airports Consultancy Services Sdn Bhd (MACS) and Urusan Teknologi Wawasan Sdn Bhd (UTW). In Qatar, we operate through Malaysia Airports Consultancy Services Middle East LLC (MACS ME), in which we own a 49% stake. MACS ME has provided facilities management at Hamad International Airport (IATA Code: DOH) in Doha, Qatar since 2013. Among the services provided by MACS ME are comprehensive facilities management services, interim security services, custodial and janitorial services, RFID system to track suspicious baggage as well as equipment supply and maintenance support for the RFID system. MACS provides airport operations and management consultancy services, including consultancy for benchmarking service quality under the Airport Service Quality (ASQ) and Airport Customer Satisfaction Performance Program (ACSPP). UTW is a leading Total Facilities Management services provider in Malaysia with over 20 years of experience. Certified with ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System and ISO 45001:2018 Occupational Health and Safety Management Systems, UTW delivers the highest standards of performance in Facilities Management Services for prestigious facilities and clients including internal customers - KUL, LGK, PEN, Sultan Abdul Aziz Shah Airport, Subang (IATA Code: SZB) and the Malaysia Airports Corporate Office - as well as Petronas Tower 3, KLCC Common Facilities and Masjid As-Syakirin, Exxon Mobil Tower, Mitsui Outlet Park KLIA, Airbus Helicopters Malaysia, Persada PLUS, Sepang International Circuit, SPIRIT AeroSystems Malaysia, Cainiao Aeropolis eWTP Hub and Novugen Pharma (Malaysia). MACS ME In Qatar, MACS ME’s revenue for the year decreased by 43.7% YoY to RM82.7 million due to the completion of the facility management services for airport operational facilities and ancillary buildings contract in October 2019. Revenue for the current IT maintenance support contract had also decreased by 16.9% YoY with lower overall project claim rate under the new extension term. The lower project claim was a direct result of the COVID-19 pandemic which had resulted in reduced operating capacity at DOH. This, in turn, had resulted in corresponding lower utilisation of spares under the contract. Due to the completion of the facility management contract and the impact of COVID-19, MACS ME’s EBITDA and PBT dropped in line with the drop in revenue. Additional works under the IT maintenance support contract valued at QAR53 million had also been deferred due to the client's prioritisation of other budget spending. As a result, this segment recorded a PBT of RM0.8 million in FY2020 compared to RM5.9 million in FY2019.
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